Cancelling & rescheduling
If you need to cancel or reschedule, let KHI know in advance so we can check and rearrange. The exact notice period and monthly change limit are being finalised; in the meantime, message us on Zalo and the studio will handle your case.
Freezing a package
If you are away for a long stretch, tell KHI so we can look at holding your package. The detailed conditions are being finalised and will be confirmed before they apply.
Transfers
If you want to pass your package to a family member, message KHI and the studio will check the transfer conditions case by case.
Refunds
If a health reason stops you from continuing, message KHI and the studio will review your unused sessions and the right way to support you.
Health & safety
Students should let us know in advance about conditions such as injuries under treatment, herniated discs, high blood pressure, pregnancy or recent childbirth. Instructors will adjust the exercises accordingly and may decline movements that are not safe.
If you have a doctor's instructions, please bring the relevant documents to your first session.
Privacy
The details you leave (name, phone number, email, health conditions) are used only to schedule sessions and design your programme. KHI does not sell or share them with third parties, apart from the tools needed to operate.
Photography
KHI only photographs and publishes images of students with prior consent. If you would rather not appear, tell the studio before the session.